Strategic Use of Technology

With partner, manage and operate a consultancy providing outsourced Chief Information Officer, Chief Financial Officer, and Program Management services to small and mid-sized businesses.

Client Engagement Services & Sample Engagements:
•Program Management: New knowledge management and collaboration pilot system deployed within 8 weeks, including training and organizational work practices, followed by ongoing consulting. Full scale rollout of similar new system for similar client in 6 months. Clients provide educational/marketing services to pharmaceutical and medical companies and organizations.
•Program Management: New Customer Relationship Management system, integrated with new Financial system rolled out by partner. Client provides information and consulting to marketing departments of consumer packaged goods manufacturers.
•Virtual CIO: Client provides marketing strategy and technology services.
•Consulting CIO: IT assessment and strategic recommendations. Client provides marketing for clients targeting boomer and senior markets.

(1997 - 2001) Vice President, S, Inc.
Savatar provides Marketing Strategy, Technology, and Consulting Services.
•Engagement Manager: Database of emerging pharmaceuticals and the associated business process basis for strategically selecting opportunities, for advertising/marketing agency.
•Engagement manager: Customer Relationship Management system concept, vendor selection, rollout planning. Client is major foodservice manufacturer.
•Engagement Manager: Web-based call center system for large telecommunications company.
•CIO: Managed companies IT capability, lead knowledge management deployment, lead outsourcing of accounting and timesheet services.
•Nominal CIO: Assisted 65+ smaller sister companies in advertising and marketing industry with overall IT strategy, knowledge management, media asset management, customer relationship management processes, IT architecture, networks, ISPs, in-house systems, firewall/security, leasing, staff development, budgets, backup and recovery, remote access, helpdesk, IT asset and license management, and usage policies.

(1996 - 1997) Consultant, Bronner Slosberg Humphrey (now Digitas)
Digitas provides direct marketing, CRM, and interactive services.
•Internal Consultant: Architecture and methodology work for clients’ customer relationship management (CRM) needs.

•Engagement Co-Manager: Web-based call center system integrated with client’s ordering system. Client is major telecommunications company.

(1995 - 1996) Information Repository Manager, Digital Equipment Corporation
Program Manager: Worldwide information repository with all customer service contracts and related reference information for $4B business unit focused on vendor-neutral service.

(1986 - 1995) President, LSE, Inc.
Founded, managed, and operated a successful information technology consultancy. Topics include:
•Pharmacy services to health-care facilities
•Process modeling training for Air Force organization focused on CMM
•Armed Services disability processing
•Software development processes
x•Strategic planning for world-wide computer manufacturing
•Document management and document imaging for pharmaceutical manufacturer
•Engineering change order management for computer manufacturer
•Concurrent engineering for computer design and manufacturing
•Aluminum smelting plant operations, and smelting plant equipment maintenance and reliability processes
•Automotive design and manufacture

(1994 - 1996) Vice President, Work/Life Enterprises, Inc.
Developed and operated online service providing news, articles, and subscriber discussions on work and family balance and workplace productivity; named a “Best Product of 1995” by HR Executive Magazine.

(1984 - 1986) Software Arts, Inc. and Lotus Development Corporation
Development Manager: Spreadsheet product prototypes, including prototype of Lotus 123/G.

(1980 - 1983) Computer Corporation of America
•Director: Product development, customer support, QA, and documentation for mainframe DBMS.
•Consultant: Ship acquisition process definition for government client.

(1975 - 1980) SofTech, Inc.
•Consultant: Process engineering, on topics including training and weapons, aircraft maintenance, air traffic control, financial management.
•Program Manager: First computer-based graphic process engineering tool.

EDUCATION
•Ph.D. (Computer Science), 1975, State University of New York at Stony Brook
•M.S. (EE), 1970, and B.S. (Physics), 1968, Polytechnic Institute of Brooklyn

UNIVERSITY, PROFESSIONAL, AND AFFILIATIONS
•Adjunct Professor: Graduate Software Engineering, Boston University (1980), and Database Management, Boston University (1979)
•Adjunct Professor: Graduate and undergraduate Database Management, Old Dominion University, Norfolk, VA (1977)
•Tutorial Speaker: Process Modeling at Software Technology Conference sponsored by Air Force Software Technology Support Center (1995)
•Speaker: Object World (1994)
•Database Session Chairman: Seventeenth Hawaiian International Conference on Systems Sciences (1984)
•Speaker: CompSac 80 and National Computer Conference (1980)
•Member: Institute of Management Consultants, New England Chapter